FAQ

Zupha, with over two decades of experience and affiliate offices in India, Europe, and Turkey, has unparalleled access to global markets, including Australia. Our extensive network ensures we deliver high-quality medicines worldwide with unmatched reliability.

We adhere to the Drugs and Poisons Control Procedure (DPCP) and follow the cold chain protocol of the NSW Health Department for temperature-sensitive products. Additionally, we have our own dedicated QA team to monitor and ensure that every medicine is stored, transported, and handled under optimal conditions, maintaining its efficacy and safety throughout the supply chain.

That’s our main expertise. Zupha excels in sourcing unlicensed and specialty medicines, providing healthcare providers with access to treatments that are often hard to find.

Whether it’s airfreight, sea freight, or land transport, we manage complex logistics with precision, ensuring timely and compliant delivery of pharmaceutical products across the globe. We partner with 3PL providers that are TGA-certified for S2, S3, S4, and S8 drugs, including cold chain and vault warehouse solutions. This partnership ensures that your pharmaceutical products are handled with the highest level of security and compliance throughout the distribution process.

We offer tailored inventory management solutions, helping pharmacies and healthcare providers optimize their stock levels, reduce waste, and ensure they always have the necessary medicines available.

Zupha’s compliance team continuously monitors and adheres to international pharmaceutical regulations, ensuring that all our operations meet the highest legal and ethical standards, providing peace of mind to our clients.

Our product range includes a vast selection of Australian drugs, along with a focus on sourcing hard-to-find oncology drugs, blood-derived products, antibiotics, injectable products, orphan drugs, and other rare medicines. We offer a diverse portfolio covering a wide array of therapeutic categories to meet the varied needs of healthcare providers.

We excel in governmental tender services, leveraging our extensive experience and expertise in regulatory compliance to fulfill large-scale public sector contracts with precision and reliability. Our vast network of pharmaceutical wholesalers and manufacturers across the world ensures that we can source and deliver the necessary products efficiently, meeting the stringent demands of government contracts.

Yes, we tailor our services to align with the unique requirements of each client, offering customized solutions that ensure optimal results and satisfaction.

We prioritize urgency and efficiency, offering expedited delivery options for urgent orders to ensure that critical medicines are delivered when they’re needed most.